Powered by 
翻訳
翻訳Your privacy is important to us. This policy explains how we collect, use, and protect your personal data.
Last Updated: January 15, 2025 | Effective Date: January 1, 2025
GlobalShip Logistics Ltd ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services. This policy complies with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
Data Controller:
GlobalShip Logistics Ltd
123 Logistics Avenue, London, EC1A 1BB, United Kingdom
Company Registration Number: GB-12345678
VAT Number: GB987654321
Data Protection Officer (DPO):
Email: dpo@globalship.com
Phone: +44 20 7123 4567
Postal Address: Data Protection Officer, GlobalShip Logistics Ltd, 123 Logistics Avenue, London, EC1A 1BB, UK
We collect and process your personal data for the following purposes:
To process and fulfill your shipping orders, arrange pickups and deliveries, provide tracking information, and handle customs clearance procedures.
To create and manage your account, authenticate your identity, provide access to partner areas, and maintain your shipping history and preferences.
To process payments, issue invoices, handle refunds, detect and prevent fraud, and maintain financial records for accounting and tax purposes.
To respond to your inquiries, resolve complaints, provide technical assistance, and improve our customer service quality.
To comply with customs regulations, tax laws, anti-money laundering requirements, sanctions screening, and other legal obligations.
To send promotional offers, newsletters, service updates, and personalized recommendations (only with your consent, which you can withdraw at any time).
To analyze usage patterns, conduct research, develop new features, optimize routes, and enhance overall service quality.
To protect against unauthorized access, detect suspicious activities, prevent fraud, and ensure the security of our systems and your data.
Under GDPR, we process your personal data based on the following legal grounds:
Contractual Necessity:
Processing is necessary to fulfill our contract with you (e.g., delivering your shipments, processing payments).
Legal Obligation:
Processing is required to comply with legal requirements (e.g., customs declarations, tax reporting, anti-money laundering checks).
Legitimate Interest:
Processing is necessary for our legitimate business interests (e.g., fraud prevention, service improvement, network security) while respecting your rights.
Consent:
For marketing communications and non-essential cookies, we process data only with your explicit consent, which you can withdraw at any time.
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | Duration of account + 2 years | Legal claims, customer service |
| Shipment Records | 7 years after delivery | Legal compliance, claims |
| Financial Records | 7 years | Tax and accounting laws |
| Marketing Consent | Until consent withdrawn | Ongoing marketing activities |
| Customer Support | 3 years after last contact | Service improvement, disputes |
| Website Analytics | 26 months | Usage analysis, optimization |
| CCTV Footage | 30 days | Security, incident investigation |
After the retention period expires, we securely delete or anonymize your personal data. In some cases, we may retain data for longer periods if required by law or to defend legal claims.
We may share your personal data with the following categories of recipients:
We share shipment information with airlines, shipping lines, trucking companies, and local delivery partners to facilitate the transportation and delivery of your packages.
Examples: DHL, FedEx, UPS, Maersk, local courier services
We are legally required to share shipment details, customs declarations, and sender/recipient information with customs authorities and other government agencies for clearance and compliance purposes.
Examples: HM Revenue & Customs (UK), US Customs and Border Protection, EU customs authorities
We use secure third-party payment processors to handle credit card transactions and other payment methods. These processors are PCI-DSS compliant and do not store your full payment card details on our servers.
Examples: Stripe, PayPal, bank payment gateways
We work with technology companies that provide hosting, cloud storage, analytics, customer support tools, and other technical services necessary to operate our website and services.
Examples: Amazon Web Services (AWS), Google Analytics, customer support platforms
We may share data with lawyers, accountants, auditors, and other professional advisors when necessary for legal, financial, or business purposes.
In the event of a merger, acquisition, reorganization, or sale of assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections.
We may disclose your data to law enforcement, regulatory authorities, or courts when required by law, to protect our rights, or to prevent fraud and illegal activities.
International Data Transfers
Some of our service providers are located outside the European Economic Area (EEA). When we transfer your data internationally, we ensure appropriate safeguards are in place:
We do not sell, rent, or trade your personal data to third parties for their marketing purposes.
We use cookies and similar tracking technologies to enhance your experience on our website. A cookie is a small text file stored on your device that helps us recognize you and remember your preferences.
Essential Cookies (Always Active)
Required for the website to function properly. These enable core functionality such as security, network management, and accessibility. You cannot opt out of these cookies.
Examples: Session cookies, authentication tokens, load balancing
Functional Cookies
Enable enhanced functionality and personalization, such as remembering your language preference, login details, and shipment tracking history.
Examples: Language settings, user preferences, recently viewed items
Analytics Cookies
Help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve our services.
Examples: Google Analytics, page view tracking, bounce rate analysis
Marketing Cookies
Used to track visitors across websites to display relevant advertisements and measure campaign effectiveness. These cookies are set by third-party advertising networks.
Examples: Google Ads, Facebook Pixel, retargeting cookies
You can control and manage cookies in several ways:
Third-Party Cookies
Some cookies are placed by third-party services that appear on our pages. We do not control these cookies. Please refer to the privacy policies of these third parties for more information about their cookies and how to opt out.
Under GDPR and other data protection laws, you have the following rights regarding your personal data:
You have the right to request a copy of the personal data we hold about you. We will provide this information in a structured, commonly used, and machine-readable format within 30 days of your request.
You can request that we correct any inaccurate or incomplete personal data. You can update most information directly through your account settings or by contacting our support team.
You can request that we delete your personal data in certain circumstances, such as when the data is no longer necessary for the purposes it was collected, or if you withdraw your consent. Note that we may need to retain some data for legal compliance.
You can request that we limit the processing of your personal data in certain situations, such as when you contest the accuracy of the data or object to processing based on legitimate interests.
You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller without hindrance.
You can object to the processing of your personal data based on legitimate interests or for direct marketing purposes. We will stop processing unless we have compelling legitimate grounds that override your interests.
Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
You have the right to lodge a complaint with a supervisory authority, particularly in the EU member state of your habitual residence, place of work, or place of the alleged infringement if you believe we have violated your data protection rights.
UK Supervisory Authority: Information Commissioner's Office (ICO) - ico.org.uk
To exercise any of these rights, please contact our Data Protection Officer:
We will respond to your request within 30 days. In some cases, we may need to verify your identity before processing your request to ensure the security of your personal data.
We implement comprehensive technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction:
In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant supervisory authority within 72 hours of becoming aware of the breach, as required by GDPR. We will provide information about the nature of the breach, the likely consequences, and the measures taken to address it.
While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to improve our security practices and protect your data.
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children under 16 without parental consent.
If you are a parent or guardian and believe that your child has provided us with personal data without your consent, please contact us immediately at dpo@globalship.com. We will take steps to delete such information from our systems promptly.
For business accounts where minors may be involved in shipments (e.g., school trips, youth organizations), we require that an adult with parental responsibility or legal authority provides consent and manages the account.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will:
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.
Previous versions of this Privacy Policy are available upon request by contacting our Data Protection Officer.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact us:
dpo@globalship.com
Phone
+44 20 7123 4567
Postal Address
Data Protection Officer
GlobalShip Logistics Ltd
123 Logistics Avenue
London, EC1A 1BB
United Kingdom
Customer Support
support@globalship.com
24/7 Support Line
+44 800 123 4567
Business Hours
Monday - Friday: 9:00 AM - 6:00 PM GMT
Saturday: 10:00 AM - 4:00 PM GMT
Sunday: Closed
We aim to respond to all privacy-related inquiries within 5 business days. For formal data subject requests (access, deletion, etc.), we will respond within 30 days as required by GDPR.
By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal data as described herein. If you do not agree with this policy, please discontinue use of our services.
