Frequently Asked Questions

We offer multiple shipping methods to suit your needs: Express Air Freight (1-3 days), Standard Air Freight (3-7 days), Sea Freight (15-45 days), and Land Transport for regional deliveries. Each method is optimized for different package sizes, weights, and urgency levels. Our team can help you choose the most cost-effective option for your shipment.

Delivery times vary by destination and shipping method. Express Air typically takes 1-3 business days, Standard Air takes 3-7 business days, and Sea Freight takes 15-45 days depending on the route. We provide estimated delivery dates at checkout and send real-time updates throughout the shipping process. Customs clearance may add 1-3 days to these estimates.

We ship to over 180 countries worldwide across 6 continents. Our extensive network includes major cities and remote locations. However, some restricted areas may have limited service due to political situations, natural disasters, or regulatory restrictions. Please check our country coverage tool or contact our team to confirm service availability to your destination.

For air freight, individual packages can weigh up to 150kg with maximum dimensions of 120cm x 80cm x 80cm. Sea freight can accommodate containers up to 40ft (12m) and palletized cargo. Oversized or heavy items may require special handling and custom quotes. We also offer consolidated shipping for multiple smaller packages to reduce costs.

Yes, we offer free pickup service for shipments over 50kg or $500 in value. You can schedule a pickup through your account dashboard, selecting your preferred date and time window. Our drivers will collect your properly packaged items and provide a receipt. For smaller shipments, you can drop off at any of our 500+ partner locations worldwide.

If you notice an address error before shipment, contact us immediately to update it at no charge. Once shipped, address corrections may incur a $25-50 fee depending on the carrier and location. If a package is returned due to an incorrect address, you will be responsible for reshipping costs. We recommend double-checking all address details before confirming your order.

Yes, we offer same-day delivery in major metropolitan areas for packages booked before 10 AM local time. Next-day delivery is available to most urban centers worldwide through our Express Air service. These premium services require special handling and are priced accordingly. Contact our sales team for availability and pricing in your specific location.

Delivery date changes are possible for most shipments through our flexible delivery options. Log into your account, go to tracking, and select "Manage Delivery" to choose a new date, request to hold at a facility, or redirect to a different address. Some changes may incur additional fees. Express shipments have limited modification options once in transit.